Ebooks

Customer Segmentation

Too often marketers fail to get segmentation right. They think of it merely as a targeting tool – a way to message audiences more effectively. But segmentation, done right, is so much more than that. Because different customers want different things. So segmentation should be used as a way to identify unmet needs – to […]

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The CXM Playbook

A Marketer’s Guide to Managing the Customer Experience.

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The Brand Identity Guidebook

How to Create a Brand Identity That Stands Out in a World of Infinite Choice.

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